Quality can often be seen as a major nuisance to implement because it is perceived to distract from 'the business of business'. However, if done properly it can achieve a great deal and add value in many tangible ways.
The benefits of a well-implemented quality system will pay dividends in both the short-term, where mapping of business processes can quickly identify and eliminate unneccsary work, and in the long-term, where structures of continuous improvement refine processess even further. Quality follows on from quality - once your internal affairs are in order, improvements to your services and products could well be close behind.